HELP CENTER
Get quick answers to common questions. Can't find what you need? Contact us
Products And Usage
Can I put HeroPans in the dishwasher?
While they're dishwasher safe, you likely won't need to! Our diamond-shaped non-stick surface cleans with just a wipe.
Is this safe if my kid scratches it?
The coating is non-toxic. Even after many years of normal use, there will be no toxic chemicals seeping into your food. Our promise stands strong.
My stove is ancient. Will it work?
If it's gas, electric, or ceramic, YES! If you have an induction stove, the stainless steel base makes it fully compatible.
Can I really use metal utensils?
Yes. Seriously. Our diamond-shape coating is designed to take it. We still recommend silicone for longevity, but a metal spatula won't be the end of the world.
Is the handle safe for my kids?
Keep Your Kids Safe with our Stay-Cool Stovetop Handles technology on any stovetop.
Are HeroPans oven safe?
Yes! All HeroPans fry pans are oven safe up to 500°F (260°C), making them perfect for finishing dishes or keeping food warm.
Orders
Where do you ship?
We currently ship within the United States only. We do not offer international shipping at this time, but we’re working on it!
How much does shipping cost?
All orders ship FREE anywhere in the U.S. domestic. No hidden fees, no surprises, just free delivery right to your door.
How long does it take to process my order?
Each order is carefully prepared and packed with love. Please allow 3–4 business days for order preparation before shipping.
How long does shipping take?
Once shipped, your order should arrive within 5–9 business days, depending on your location and carrier conditions.
What if my order is delayed or lost?
If your package hasn’t arrived within the estimated time, contact us. We’ll help track it down or replace it if necessary.